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Preliminary Consultation

This legal document refers to the preliminary consultation conducted by a Regulated Canadian Immigration Consultant of Immigrace Inc. (the consultant), subject to the following terms and conditions:

 

  1. The purpose of the consultation is to assess the client’s eligibility and qualifications for permanent or temporary immigration to Canada and/or to verify the file of the client and/or prepare for an interview with Canadian authorities and/or reply any questions related to Canadian Immigration law, as the case may be.
  2. The legal basis of the counselling is the Immigration and Refugee Protection Act and its Regulations and it is done according to the consultant’s best knowledge and based on the information provided by the client.
  3. The consultant is a Regulated Consultant according to the Canadian laws, member of the Immigration Consultants of Canada Regulatory Council, the Québec Registry of Immigration Consultants and theCanadian Association of Professional Immigration Consultants.
  4. The consultation is to last 60 minutes. However should there be time lost for reasons of technical failures, this time should be compensated to the client in the form of additional minutes. Time lost may include but not limited to: deficient Internet connection or phone line, power failure, reasonable, unexpected circumstances out of the client’s or consultant’s reach that would delay the interview.
  5. The consultation is done online, on the phone or in person. Should the client prefer the telephone as mean of communication, he will be the one making the call or covering any long-distance fees.
  6. Should the client prefer to take the consultation online, he should have a working microphone, headset or speakers, and if possible a camera.
  7. Money transfer fees are at client’s expense. The honoraria are reimbursable any time before the consultation, minus a 15-dollar (fifteen Canadian dollars) administrative fee. In case of a reimbursement, any transfer and banking fees will be charged to the client.
  8. Should the client decide to hire the consultant to represent him in front of the Canadian immigration authorities in the future, the fees for the preliminary consultation will be deducted from the total honoraria for the representation services.
  9. By taking the consultation the client has no obligation to hire the consultant for any immigration procedures.
  10. Taking the consultation does not imply that the consultant represents the client before any immigration authorities.
  11. In order to receive accurate advice the client should provide clear answers and genuine information.
  12. All the information is considered to be strictly confidential and not going to be shared with any third party. The employees and consultants of Immigrace Inc. are not considered to be a third party for the purpose of these terms and conditions.
  13. Under exceptional circumstances the client and the consultant have the right to postpone the consultation without additional fees two times. For additional postponements a fee of $15 (Canadian dollars) will be charged each time to the party that makes it.
  14. Should the CLIENT desire to file any complaint against the CONSULTANT, the CLIENT must file his complaint with the CONSULTANT in writing within 10 business days of the event for which an issue has occurred. Should the CONSULTANT fail to respond to the complaint and resolve it in a reasonable manner within 10 business days, the CLIENT may file his complaint with the ICCRC at  This e-mail address is being protected from spambots. You need JavaScript enabled to view it , by phone at 1-877-836-7543 or by fax 1-877-315-9868.
  15. These terms and conditions shall be governed by the laws in effect in the Province of Ontario, Canada.
  16. As the context may require, the singular shall include the plural and vice versa; words importing the masculine shall include the feminine gender and vice versa.

 

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